Shipping Policy

My Store is committed to processing and shipping orders as efficiently as reasonably possible.

Order Processing

Orders are generally processed after payment has been successfully authorized. Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

Customers should allow reasonable processing time before an order is dispatched. If additional processing time is required, we may contact you using the information provided with your order.

Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, product availability, carrier conditions, weather, holidays, customs procedures, and other circumstances outside our reasonable control.

Any delivery estimates shown during checkout or on the website are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

Once an order has been handed to the shipping carrier, delivery is generally subject to the carrier's operations and tracking information.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you discover that your shipping information is incorrect, contact us as soon as possible at Support@Caillevona.shop. We will attempt to update the information before shipment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where applicable.

Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched. Tracking information can take some time to become active after the carrier receives the package.

Delays

Shipping delays may occur because of severe weather, carrier disruptions, holidays, customs procedures, incorrect addresses, high order volumes, or other circumstances beyond our control.

If a package appears significantly delayed or the tracking information indicates a delivery problem, please contact us so that we can review the available information and assist you where reasonably possible.

Lost or Damaged Packages

If your package arrives damaged, please contact us promptly and provide your order information and relevant evidence, such as photographs of the package and product when appropriate.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the relevant carrier. You may also contact us so we can assist with reviewing the shipment information.

International Orders

For international shipments, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs clearance may also cause delivery delays.