Refund Policy

At My Store, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or refund in accordance with the conditions described below.

Return Period

Customers should contact us within 30 days of receiving their order if they wish to request a return.

To begin a return request, please contact Support@Caillevona.shop and provide your order number, the product involved, and the reason for the return. We may provide additional instructions before a product is returned.

Eligibility for Returns

To be eligible for a return, an item should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Certain products may not be eligible for return because of their nature, including items that are personalized, made specifically to customer specifications, perishable goods, or products that cannot reasonably be returned for health, safety, or hygiene reasons, except where applicable law provides otherwise.

Items that have been used, damaged, altered, or returned without required components may be subject to a partial refund or may not qualify for a refund.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide your order number and, when appropriate, clear photographs or other information showing the issue. We will review the matter and determine an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

Return Shipping

Unless an item is defective, damaged upon arrival, incorrect, or otherwise covered by applicable consumer protection requirements, customers may be responsible for return shipping costs.

If a return is approved because of an error attributable to My Store or because the product arrived damaged or defective, we will provide appropriate return instructions.

Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error, defect, or other circumstance for which My Store is responsible.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate cancellation requests before the order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.