FAQ

Frequently Asked Questions

What is My Store?

My Store is an online store offering a selection of products for customers looking for convenient online shopping and straightforward customer service.

How can I contact My Store?

You can contact our customer support team by email at Support@Caillevona.shop or by phone at +1 770-898-3725.

Our business address is:

My Store
745 Compton Ln
McDonough, GA 30253
United States

How do I place an order?

Browse the products available on our website, select the desired item and options where applicable, add the product to your shopping cart, and proceed through checkout. Follow the instructions provided during checkout to enter your shipping and payment information.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and other factors.

When will my order be shipped?

Orders are generally processed after successful payment authorization. Processing and delivery times may vary depending on product availability, destination, carrier conditions, holidays, and other circumstances.

Please refer to our Shipping Policy for additional information.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request before the order has been processed or shipped. Once an order has entered processing or shipment, changes or cancellation may no longer be possible.

What should I do if I receive a damaged or incorrect product?

Contact us as soon as reasonably possible at Support@Caillevona.shop. Please provide your order number and, when appropriate, photographs or other information showing the issue. We will review the situation and determine an appropriate solution.

Can I return a product?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions in our Refund Policy.

Products should generally be unused and returned in their original condition and packaging where applicable.

Certain products may be excluded from returns because of their nature or other legitimate reasons permitted by applicable law.

When will I receive my refund?

Once an approved return has been received and reviewed, an approved refund will generally be issued to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.

Do I have to pay return shipping costs?

Return shipping costs may be the customer's responsibility for eligible returns that are not caused by an error, defect, or damage attributable to My Store, unless applicable law provides otherwise.

Can I track my order?

When tracking is available, tracking information may be provided after your order has been dispatched. Please allow some time for tracking information to become active after the carrier receives the package.

What if my tracking information says "Delivered" but I cannot find my package?

Please check the delivery location, mailbox, household members, neighbors, and any other safe location where the carrier may have left the package. You may also contact the relevant carrier.

If you still cannot locate the package, contact us with your order and tracking information so we can assist where reasonably possible.

Do you ship internationally?

International shipping availability depends on the products and destinations supported at checkout. International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country where applicable.

How is my personal information protected?

We take reasonable measures to protect personal information and use information as described in our Privacy Policy. Payment information may be processed by third-party payment providers in accordance with their own security and privacy practices.